Refund & Returns

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return: we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Non-returnable items

• Gift cards
• Downloadable or digital products
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Partial refunds only: any item returned more than 30 days after delivery, or any item showing damage or missing parts not attributable to our error.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of business days.

Sale items: only regular-priced items may be refunded. Sale items cannot be refunded.

Late or missing refunds

If you haven’t received a refund yet, work through these steps before contacting us:

1. Check your bank account. The credit may already be there.
2. Contact your credit card company. It may take time before your refund is officially posted.
3. Contact your bank. There is often processing time before a refund appears.
4. Still nothing? Email hello@coloradostreetart.com and we’ll investigate.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us first at hello@coloradostreetart.com, then mail it to the return address below.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves first, we will send the refund to the gift giver and they will be notified of the return.

Shipping returns

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Delivery time for exchanged products varies by location.

Higher-value items: use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of your returned item without tracking confirmation.

Need help?

Questions about refunds, returns, or your order. We’re happy to help.

hello@coloradostreetart.com
(720) 789-0345